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Avenue Veterinary Centre - GDPR

GDPR

Overview

At Avenue Veterinary Centre your privacy is important to us. We process personal data in different contexts and we do so by fully respecting your privacy and your other rights and freedoms, as part of our unwavering commitment to ethical and responsible practices.

 

Types of Personal Data We Collect and Use

In accordance with Regulation (EU) 2016/679 of 27 April 2016 (“GDPR“), we recognise personal data as any information related to an identified or identifiable individual.  

 

  • Customers: we access and or process data from customers (Pet Parents) held within our customer database, which may include sensitive information, only when it is necessary to provide the services.

 

Our Policy Towards Children

Our services are not directed to children. We do not knowingly collect personal data from children. If a parent or guardian becomes aware that his or her child has provided us with personal data without their consent, please contact us. If we become aware that a child has registered          for a service and has provided us with personal data, we will delete such information from our files. 

Sources of Personal Data

We apply the data minimization principle in the collection and use of personal data ensuring that we only collect information that is necessary and by fair means, and providing notice and requiring consent when necessary. 

Uses and Purposes of Personal Data

Avenue Veterinary Centre always collect and use personal data according to the purpose limitation principle. The use of personal data for new purposes should always guarantee consistency and your privacy expectations; otherwise we will request your authorization. We use our  customers’ information to maintain our commercial relationship, to ensure the proper operation of the day-to-day business, to comply with tax and other regulations, and to administering sales activities.

Legal Basis for Data Collection and Use

Avenue Veterinary Centre only collects and uses personal data when there is a fair and legal basis for its collection and use, for instance, the fulfilment of a webshop order. 

Retention Periods

Avenue Veterinary Centre applies the storage limitation principle in order to retain personal data in our records only for the length of time required to fulfil the purpose for which the data was collected. We do not keep personal data for longer than is necessary, and what is necessary depends on specific circumstances such as regulations requiring to retain information for a certain period of time and limitation periods of legal claims. 

Disclosures to Third Parties and Processing Activities

Where this is necessary, we shall enter or (as the case may be) will enter into a written agreement with the third–party recipient which is consistent with this Policy and satisfies the requirements of the applicable data protection law. There are other circumstances where we may be required by law to disclose personal data to third parties such as public bodies or judicial authorities.

The third party recipients of your personal data include:

Recipient

Category of data

Purpose

Henry Schein Animal Heath

Name, telephone number, email address, postal address, pet details, clinical history

Processing customer data in order to fulfil order.

Software development companies

Name, Address, IP address

To deal with any technical issues relating to fulfilling customer order.

Payment providers

Name, address, email address, payment card details

Processing online payments

 

Security

Avenue Veterinary Centre is committed to the security, confidentiality and integrity principle. We take commercially reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use and we periodically review our security measures. We are   committed to processing your data in a secure manner and have put in place specific technical and organizational measures to prevent the personal data we hold from being accidentally or deliberately compromised. 

We have put in place procedures to deal with any suspected personal data breach and, where legally necessary, will notify you and any applicable regulator of a breach. We create and maintain a breach notification and reporting protocol.

We also endorse the concept of privacy by design which is an approach to projects that promotes privacy and data protection compliance from the outset. This means considering the privacy and security implications for any new project or process throughout its lifecycle.

Your Data Protection Rights and Choices

If you reside or otherwise find yourself in the territory of Europe, Avenue Veterinary Centre is committed to facilitate the exercise of your rights granted by the European data protection law. Otherwise you can contact us at any time to discuss your privacy concerns. 

Privacy rights under the European regulation:

Right to access, rectification, restriction of processing, and erasure: we provide data subjects with access to their own personal data where required by applicable law. In addition, we will rectify their personal data when it is incorrect and inaccurate, and we will ensure the right to erasure  and to restriction of processing when these rights are not compatible with local regulations.

Right to lodge a complaint: These requests should be submitted as follows:

  • To exercise the rest of your rights: you should send a communication in writing, providing the following information in order to verify your identity; one form of photograph identity and one form of address identity, for example a photocopy of your in date passport and a utility bill within the last 3 months. Avenue Veterinary Centre will attend to your request in a timely manner (usually within 30 days) after receiving your request. If for any reason we need to extend this period of time, we will contact you.

 

International Transfers of Personal Data

The majority of personal data that we collect from you or your customers will be processed and stored at a destination inside the EU or in countries who are recognised by the European Commission as have equivalent data protection standards.

However, there may be cases where such personal data may be transferred, processed and stored at a destination outside the EU to/in countries where protection for personal data are not as strong as those in the EU, including to the USA. This may be necessary in order for you to use  our services and/or to enable HSAH to discharge its obligations under a contract.

By submitting personal data, you agree to this transfer, storing or processing and you shall ensure that you are entitled to transfer any of your customers' etc. personal data to us and third parties that we or the third party may lawfully use, process and transfer the personal data in  accordance with this Policy on your behalf. 

We will take all steps reasonably necessary to ensure that the data is treated securely and in accordance with this Policy and the applicable data protection legislation. So whenever we transfer personal data outside of the EU, we ensure a similar degree of protection is afforded to it by  ensuring at least one of the following safeguards is implemented:

  • we will only transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
  • where we use certain service providers or when we send data to Henry Schein Inc. Group companies, we may use specific contracts approved by the European Commission (EU Standard Contractual Model Clauses) which give personal data the same protection it has in Europe; or
  • where we use service providers based in the USA, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the USA.


Our Cookies Policy

Use of cookies and other information gathering technologies

In addition to the personal data you volunteer, our web server automatically collects such information as the domain name of the web site providing you with internet access, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version,  operating system and platform, the average time spent on our web site, pages viewed, information searched for, access times and other relevant statistics. Henry Schein Animal Health uses this information in order to ensure that unauthorised users do not access the information on its  web site, and in the aggregate to measure the use of its web site and to administer and improve it.

 

What type of cookies do we use?

When you use our web site, the following categories of cookies may be set on your device:

First-party cookies

For the most part, they are strictly necessary to enable you to move around the web site and use its features.

Third-party cookies

In addition to our use of these applications, certain third parties and affiliates may set and access cookies on your computer in conjunction with web beacons.

Google Analytics

This website uses cookies from Google Analytics to track traffic on the web site with the purpose of improving the web site. The Google Analytics Cookie includes a retargeting cookie. With retargeting, Google stores a cookie on your computer/device.

Google AdWords

The Google AdWords cookie is used to track conversions from ads in the Google search and on the Google Display network, as well as retargeting. The retargeting is anonymous targeting of ads across the Google display network.

 

How to manage cookies

We will only set cookies on your device if you have provided consent. At no time can a cookie read any information from your hard drive. For further information please visit: https://www.aboutcookies.org

You can set your browser not to accept cookies and you can remove it from your browser at any time. The above website tells you how to do this. However in a few cases some of our web site's features may not function properly as a result.

Changes to This Notice

We reserve the right to modify this Policy and related business practices at any time. We will duly inform you of any changes.

Contact Information

At Avenue Veterinary Centre we are committed to apply this Policy and the accountability principle. For this reason, if you have any concern or questions about how your personal data is used, please feel free to contact us.