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Terms and Conditions


Please read these terms and conditions carefully. By accepting to transact business by accessing and using this website you (Customer) signify your agreement to be bound by these conditions and any other terms or notices set on this website, which shall govern any contract for the delivery of goods or services you thus enter into.

This website and content is owned by Vetlink (we/us/Company).  It is operated by Vetlink in collaboration with the veterinary practice, Vetlink is a trading name of Henry Schein UK Holdings Limited (Registered Office: Medcare House, Centurion Close, Gillingham, Kent ME8 0SB. Company Registration Number:  02579457 VAT number GB573778979), with whom you will be contracting.

The website is only intended for use by people who are resident in the United Kingdom and we do not accept orders from individuals who are outside of the United Kingdom nor will we despatch orders to outside of the United Kingdom.

Placing an Order

By placing an order through this website, you warrant that:

(a) you are legally capable of entering into binding contracts; and

(b) you are at least 18 years old.

Orders for certain products that are marked in the product list as POM-V, POM-VPS and NFA-VPS will only be processed upon provision of a valid and up to date prescription for the POM-V, POM-VPS and NFA-VPS products you wish to order for any further information as to obtaining and submitting a valid and up to date prescription please contact your veterinary practice.  Each of the medicinal products listed on the products list including but not limited to those products identified as POM-V, POM-VPS, AVM-GSL and NFA-VPS is a  veterinary medicinal product for the purposes of these terms and conditions (the Veterinary Medicinal Products).

How the Contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that payment has been received and your order has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we have received payment for the order and we send you the Dispatch Confirmation.

For the avoidance of doubt any order for a Veterinary Medicinal Product shall be subject to our having carried out the necessary checks as referred to above and as noted in the Dispatch Confirmation. The Contract will not be formed in relation to the Veterinary Medicinal Products until we send you the Dispatch Confirmation confirming that such checks have been carried out.

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

Your rights

Subject to the Returns policy below, you may cancel the Contract at any time within 7 days, beginning on the day after you received the products that are subject to your order. Unless products are Veterinary Medicinal Products you will receive a full refund of the price paid for the products in accordance with our Returns policy as set out below. 

To cancel the Contract, you must inform us in writing in accordance with these terms and conditions as set out below. Subject to the Returns policy below Veterinary Medicinal Products may not be returned and you must return the non Veterinary Medicinal Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

No Onward Distribution

For the avoidance of doubt at no time may you onward sell or otherwise distribute any of the products that have been ordered through this website. 


Products will be accepted for return only upon the following conditions:

(a)           The products are not Veterinary Medicinal Products;

(b)           Returned products must be accompanied by a return notice (provided with your order) containing the Customer’s order number, the number of the invoice upon which the goods were supplied and full details including the reason for return.

(c)           Returned products must be in a condition suitable for re-sale, e.g. all seals intact, with all original packaging and accessories. Damaged products or products in damaged packaging will not be accepted upon return save where the Customer is able to prove to the Company’s satisfaction that such damage is the cause of the return of the products.

(d)           Products must be returned within 7 days of delivery to the Customer.

Where items are received by the Customer in a damaged or other unsatisfactory condition, the reasons should be indicated on the return note and be returned within 7 days of delivery.

Products that are lost in transit will be investigated by us and any refund due will be applied in accordance with our company policy. Refunds will be paid as soon as possible following receipt of the return notice and subject to compliance with the terms of this Contract. The Customer must arrange and pay for the return of products to the Company.

Veterinary Medicinal Products may not be returned except where such return is to correct an error in dispatch or in response to an official recall of particular Medicinal Products. 

Copyright and Trademarks

“Vetlink” is a registered trademark of the Henry Schein group of companies.  You may not use the “Vetlink” name, logo or other proprietary graphic or trademark without written consent. You may not extract and/or re-utilise parts of the contents of this website without Vetlink’s prior written consent. You must also seek written consent prior to disclosing our prices and product listings.


Delivery dates and times outlined on our website delivery policy are estimates only, time for delivery is not and shall not be deemed to be of the essence of the Contract. The Customer shall make all arrangements necessary to take delivery of the products.

As stated in our delivery policy there are some areas subject to a surcharge, these include the Highlands and Islands, Channel Islands. The postcodes affected are:

AB31 – 38, AB41 – 56, BT, IM, FK19 – 21, GY, IV1 – 63, PA20 – 78, PH18 – 50, JE, KW15 – 17,TR21 – 25, ZE   

The risk in products that are ordered under this contract shall pass to you at the point at which the products leave our premises.  Any claims for loss or damage in transit must be made by the Customer against the carrier in accordance with any terms and conditions of business of the carrier. 

Price and Payment

The price for the products and our delivery charges are as quoted on the website and the delivery policy from time to time. In the event of a pricing error and such pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error, we are not obliged to provide the products to you at the incorrect price.

The price to be paid by the Customer shall be the sum(s) shown at the checkout page on the website, plus any additional delivery cost as set out above.

The prices quoted on the website are in pounds sterling inclusive of VAT but exclusive of delivery costs.

Payment of the price, and delivery charge and VAT shall be due immediately upon placing your order.

Payment for all products must be by credit or debit card. We accept payment with the following credit or debit cards: Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit and Maestro Credit.

No contract is formed, no payment will be seen as received and no delivery will be made until the Company receives full cleared funds for the goods.

Warranty, Restriction of Liability

Where products are supplied to the Company with the benefit of a warranty from their manufacturer that warranty will continue to apply to the products following sale to you, whether products are sold individually or as a package and the Customer should return any faulty products to the manufacturer. 

The Company shall not in any event be liable for indirect or consequential loss or damage, being loss or damage which does not directly and naturally flow from the supply or goods or materials, including without limitation loss of profits, of use, overhead costs, collateral damage or of contracts arising under or in connection with this contract or the sale and/or supply (or failure of supply) of goods or services by us and whether arising from breach of contract, negligence or for any other liability howsoever arising, whether by statute or otherwise, provided that nothing in this contract shall operate to exclude our liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d) defective products under the Consumer Protection Act 1987; or

(e) any matter in respect of which it would be unlawful for the Company to exclude or restrict liability.

In all other cases (being cases of direct and natural losses or damage) it is specifically provided and agreed that the compensation and damages payable under any claim or claims arising out of the Contract between the parties under whatsoever pretext shall not under any circumstances amount in aggregate to more than the price under the Contract of the goods and/or services forming the subject of the claim or claims, provided that the limit imposed by this clause shall not apply in respect of any liability of the Company under (a) to (e) above.

For the avoidance of doubt, nothing in this Contract shall confer on any third party any benefit or the right to enforce any term of any Contract and the operation of the Contracts (Rights of Third Parties) Act 1999 is excluded.

The Company shall not be liable to the Customer as a result of any delay or failure to perform any of the Company’s obligations in relation to the products as a result of an event beyond the reasonable control of the Company including but not limited to strikes, lock-out, industrial disputes (whether involving the work force of the Company or any other party), failure of a utility service or transport network, act of God, riot, war, civil commotion, malicious damage, compliance with law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, flood, fire, storm or default of suppliers or manufacturers.

Privacy and Customer Data

With respect your personal data (and where you are a body corporate, personal data of your members, officers, employees, contractors and representatives), the Company may:

(i) collect such data;

(ii) process and use such data for sales and financial administration and analysis, provision of sales and other support, promotion, marketing, risk assessment, and credit checking;

(iii) contact Customer (by mail, telephone, fax or email) about other similar products and services offered by Company and its affiliates which Company believes will be of interest to Customer.

Customers who do not wish us to process personal data for marketing purposes (as set out in (ii) and (iii) above) or who wish to amend or update their personal information should write to the Company’s Data Protection Officer at the Company’s address. Please be aware that Company must hold certain relevant personal data to enable the Company and/or the third parties mentioned above to provide such services, or for other statutory requirements.

The Company will at all times comply with the Data Protection Act 1998 and any subsequent regulations relating to the protection of your personal data. The Company undertakes to ensure that appropriate technical and organisational measures are adopted by Company against unauthorised or unlawful processing of personal data and against accidental loss or destruction, or misuse of, or damage to personal data. Company will use Customer personal data solely as set out in these Terms and Conditions.


The Company may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract. The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Company.

Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to [INSERT NAME OF VETERINARY PRACTICE] at [INSERT ADDRESS OF VETERINARY PRACTICE]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


(a) If any court or competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

(b) If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

Any variation to the Contract, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by both parties.

Applicable Law

These Terms and Conditions and the rights and obligations of the parties to the contract (including non-contractual disputes or claims) shall be governed, interpreted and construed solely in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the English Courts. 

Complaints Procedure

We hope that you are satisfied with the level of service and the products you have received when utilising our online shop.  However if you wish to raise any points please contact us via email at or by post at Vetlink, PO Box 9079, Dumfries, DG1 9DQ.

If you wish to make a complaint about veterinary medicines that Vetlink have failed to deal with satisfactorily, please go to the following link:

Contact Information

If you wish to contact us please email at or by post at Vetlink, PO Box 9079, Dumfries, DG1 9DQ or call 0845 6011 995.



Product Disclaimer


The information provided by Henry Schein Animal Health is for information purposes only and Henry Schein Animal Health makes no warranties either expressed or implied as to the accuracy of such information or its fitness to be used for your particular purpose. Henry Schein Animal Health gives no guarantee as to the accuracy of the information on this Web Site and accept no liability whatsoever in the respect of loss, damage or expenses from the use of the information provided. The entire risk of the use of, or the results from the use of this information remains with the user. Henry Schein Animal Health shall not accept liability for any consequential damage or expense or any liability to a third party incurred by anyone replying upon the information contained in this Web Site.

Henry Schein Animal Health is making the price update file (or price update disk, hereafter the “File”) available solely for the convenience of the person wanting to use it ("User").

Depending on your existing practice management system and its setup, other computer hardware and/or software which you may be using to place orders or otherwise use the File ("System"), the utilisation and integration of the File in or by such System may not operate correctly.

User assumes all risk of the integration and interoperability of the File into their System. Henry Schein Animal Health is making no representation as to the correctness, integration and other utilisation of the File by/into your System. Henry Schein Animal Health disclaim all warranties, express or implied, including without limitation the implied warranties of satisfactory quality and fitness for a particular purpose with respect to the File. Henry Schein Animal Health, to the extent permitted by law, shall not in any event be liable for direct or indirect loss or damage and declines all responsibility with respect to the File.

Further, Henry Schein Animal Health prices may be subject to change at any time, including at shorter intervals than the File is downloaded or provided. As a result, any orders for products or services a User may place with Henry Schein Animal Health shall at all times be subject to the then current prices as can be obtained by registered Users on the Henry Schein Animal Health website ( at any time.